Shipping Policy

1. Order Processing
Orders processed Monday–Friday (excluding holidays). Processing: 1‑3 business days.

2. Shipping Destinations & Carriers
Contiguous US only. Carriers:

Small items (acoustic foam, small baffles): USPS, UPS, FedEx
Large office screens: Freight carriers (LTL)

3. Shipping Costs & Delivery Times

Costs: Calculated at checkout. Free shipping on qualifying orders.
Times: Small items: 5‑10 days; Large screens via freight: 7‑15 business days. Estimates, not guarantees.

4. Freight Delivery Process (Large Screens)

Carrier will contact you to schedule a 4‑hour delivery window.
Standard delivery is curbside or threshold — driver will not bring inside.
Inspect before driver leaves — note any visible damage on delivery receipt.

5. White Glove Delivery
Available for large office screens at additional fee. Includes delivery to room of choice, unpacking, and packaging removal.

6. Packaging

Acoustic foam panels: Compressed and sealed; allow time to expand.
Office screens: Flat‑pack boxes with foam padding or corner protectors.
Textile covers: Care labels and fiber content labels visible.

7. Damage Claims

Visible damage: Noted on delivery receipt — contact us immediately.
Concealed damage: Contact us within 48 hours with photos of damage and packaging. Keep all packaging.